Shipping Policy

1. Order Processing & Dispatch

Each order is carefully packed and quality-checked before it leaves us. Typical dispatch times are:

• Within Hyderabad: dispatched within 1 business day.
• Rest of India: dispatched within 3–5 business days.

Orders are processed on business days (Monday to Saturday), excluding public holidays. During festive seasons or high-demand periods, dispatch may take slightly longer.

2. Delivery Timelines

• Domestic (India): typically 5–10 business days from dispatch, via reliable courier partners, depending on your location.
• International: typically 7–21 business days from dispatch, depending on the destination country and customs clearance.

3. Shipping Charges

• Domestic (India): FREE shipping on all orders above ₹1,499. A flat fee of ₹99 applies to orders below this value.
• International: international shipping charges are calculated based on the destination and package weight, and are communicated and collected separately from the product price. The domestic free-shipping offer does not apply to international orders.

4. Customs, Duties & Import Taxes (International Orders)

For international shipments, any customs duties, import taxes, or clearance fees levied by the destination country are the responsibility of the customer and are not included in the product or shipping price. We recommend checking your country's import regulations before ordering. If you would like an estimate before placing an international order, please contact us at siddi.ssb29@gmail.com.

5. Order Tracking

Once your order is dispatched, we will share tracking details by email so you can follow your shipment.

6. Delivery Address

Please ensure your shipping address and contact number are complete and accurate. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.

7. Delays Beyond Our Control

Once handed to the courier, delivery is subject to their network. We are not liable for delays caused by courier issues, customs clearance, weather, or other circumstances beyond our control, though we will always help you follow up.

8. Damaged or Lost Shipments

If your order arrives damaged, or does not arrive, please refer to our Refund & Cancellation Policy and contact us promptly so we can make it right.

Contact Us

For any questions about this policy or your order, reach out to us:

• SIDDI BRASS
• Email: siddi.ssb29@gmail.com
• Phone: +91 79954 06825 (Monday – Saturday, 10:00 AM – 6:00 PM IST)
• Address: Kakatiya Nagar, Chintal, Hyderabad, Telangana 500054, India
• GSTIN: 36AQTPV2282L1ZW