Privacy Policy

SIDDI BRASS ("we", "us", "our") operates the SIDDI website. This Privacy Policy describes how we handle your personal information when you visit our site or make a purchase.

1. Information We Collect

• Details you provide: name, email address, phone number, and shipping address when you place an order, create an account, subscribe to our newsletter, or contact us.
• Order information: the products you purchase and your order history.
• Payment information: payments are processed by Razorpay. Your card, UPI, and banking details are handled directly by Razorpay — we never see or store them on our servers.
• Usage information: basic technical data such as browser type and pages visited, which may be collected automatically to help us improve the site.

2. How We Use Your Information

• To process, fulfil, and deliver your orders;
• To communicate with you about your order, enquiries, and support requests;
• To send newsletters and offers, if you have subscribed (you can opt out anytime);
• To improve our products, website, and customer experience;
• To comply with legal and tax obligations.

3. How We Share Your Information

We do not sell or rent your personal information. We share it only with trusted parties who help us run our business, including:

• Payment processor: Razorpay, to securely process your payment;
• Courier / logistics partners: to deliver your order;
• Service providers: for hosting, email, and analytics, bound to protect your data;
• Authorities: where required by law.

4. Cookies

Our website may use cookies and similar technologies to keep your shopping session active and to understand how the site is used. You can control cookies through your browser settings, though disabling them may affect some features.

5. Data Retention

We retain your personal information for as long as needed to fulfil your orders, provide support, and meet legal, accounting, and tax requirements.

6. Your Rights

You may request access to, correction of, or deletion of your personal information, and you may unsubscribe from marketing emails at any time. To exercise any of these rights, email us at siddi.ssb29@gmail.com.

7. Security

We take reasonable measures to protect your information. Payments are handled over encrypted, PCI-compliant infrastructure via Razorpay. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

9. Children's Privacy

Our website is not directed at children under 18, and we do not knowingly collect personal information from them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised date.

Contact Us

For any questions about this policy or your order, reach out to us:

• SIDDI BRASS
• Email: siddi.ssb29@gmail.com
• Phone: +91 79954 06825 (Monday – Saturday, 10:00 AM – 6:00 PM IST)
• Address: Kakatiya Nagar, Chintal, Hyderabad, Telangana 500054, India
• GSTIN: 36AQTPV2282L1ZW